IT Support Specialist

We are seeking a Technical Support Specialist to join our Tier 1 helpdesk team and serve as the first line of support for employees across the organization. This position handles day-to-day technical assistance needs, including basic troubleshooting for hardware, software, mobile devices, and network connectivity. The ideal candidate brings strong customer service instincts and a willingness to learn in a fast-moving environment., * Serve as the initial point of contact for technical issues submitted through phone, email, or support channels, addressing routine hardware, software, and access concerns.

• Troubleshoot end-user problems and escalate advanced or unresolved issues to higher-level support teams when needed.
• Record detailed notes, resolutions, and updates in the ticketing system to maintain accurate documentation.
• Assist with software deployments, updates, and basic configuration tasks across Windows, macOS, and mobile devices.
• Help educate users on standard IT practices such as VPN usage, email setup, and basic security guidelines.

• Experience supporting Windows environments with exposure to macOS and/or iOS devices.
• Familiarity with Intune or similar device management tools for workstation or mobile device administration.
• Strong understanding of fundamental computer hardware, software applications, and introductory networking concepts.
• Proficiency with common productivity tools, including Microsoft Office.
• Ability to manage multiple tasks, communicate clearly with end users, and provide positive customer service.
• Comfortable working in a team environment with a desire to expand technical knowledge through ongoing training., * High school diploma or equivalent required; technical certifications or IT-related training are a plus (such as CompTIA A+ or Microsoft certifications).
• Prior helpdesk or technical support experience preferred, especially in environments involving device inventory or asset tracking., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.