3rd Shift NOC Team Lead

The NOC Team Lead (Third Shift) is responsible for overseeing overnight operations of the Network Operations Center. This individual will lead a team of engineers and technicians to ensure optimal network performance, timely incident resolution, and continuous monitoring of all infrastructure and customer-facing services. The Team Lead will act as the first line of escalation for technical and procedural issues and is expected to ensure proper shift turnover and maintain operational excellence.

3+ years of experience in a NOC environment, with at least 1 year in a lead or supervisory role.

• Strong understanding of telecommunications infrastructure (fiber, transport, IP, voice) - “CCNA level knowledge”

• Proficient with NOC tools and monitoring platforms (e.g., SolarWinds, Splunk, Netcool).

• Excellent troubleshooting and analytical skills; ability to remain calm under high pressure.

• Familiarity with ticketing systems (e.g., ServiceNow, Remedy, MBS/Elements).

• Effective verbal and written communication skills, especially in shift handovers and incident documentation.

• Willingness to work the third shift and weekends/holidays as needed.