Electrical Onboarding and Implementation Specialist

The Solutions Engineer - Electrical Specialist owns the onboarding, implementation, and technical deployment of Stratus for new electrical contractor customers. They turn the Success Strategist’s solution plan into reality - configuring environments, integrating data, training customer teams, and ensuring customers go live successfully. This role brings deep electrical trade knowledge to every implementation - someone who can credibly “talk the talk” with contractors, field crews, and prefab shop teams. They partner closely with CSMs but do not own renewals or account management., Implementation & Onboarding

• Lead the full onboarding lifecycle: environment setup, configuration, data ingestion, permissions, integrations, and workflow design.

• Run implementation project plans including discovery, milestones, customer training, and go-live readiness.

• Deliver engaging onboarding sessions tailored to electrical contractor stakeholders - including field crews, prefab shops, VDC teams, project managers, and estimators.

Technical Execution

• Troubleshoot configuration issues, work closely with engineering when needed, and translate technical concepts for end users.

• Validate alignment between delivered workflows and the pre-sales plan.

• Apply firsthand knowledge of electrical contracting workflows to configure Stratus in ways that reflect how electrical teams actually work.

Cross-Functional Collaboration

• Partner with CSMs on post-go-live handoff and ensure customers ramp quickly.

• Provide product feedback based on customer onboarding issues, gaps, and patterns - with a particular focus on the electrical segment.

• Collaborate with Success Strategists to improve handoff documentation and repeatable implementation playbooks for electrical customers.

• Deep knowledge of the electrical trade required - including electrical design, prefab, and shop operations.

• 2-5 years of experience in MEP subcontracting or VDC/BIM coordination at an electrical or MEP contractor.

• Strong project management and customer-facing communication skills - comfortable presenting to both field crews and leadership.

• Ability to solve ambiguous technical problems with minimal guidance.

• Familiarity with Revit, BIM/VDC, or similar modeling tools a strong plus.

Preferred

• Experience with Stratus or similar construction technology platforms.

• Background in solutions engineering, technical onboarding, or implementation consulting.

• Experience implementing enterprise SaaS with field-heavy or trade contractor customers.

Stratus, is the leading cloud-based platform for MEP contractors. We’re on a mission to revolutionize the construction industry by providing innovative data driven solutions that seamlessly layer across a contractor’s entire workflow from design, to fabrication, to installation.