IT Support Technician

• Provide technical support to end-users for hardware, software, and network issues via help desk systems and customer support ticket management tools such as BMC Remedy and Jira.
• Troubleshoot and resolve equipment problems related to desktops, laptops, mobile devices, printers, and peripherals.
• Assist with computer management tasks including operating system installation, updates, Active Directory management, Group Policy Object (GPO) configuration, and user account administration.
• Support network infrastructure by troubleshooting LAN/WAN connectivity, DNS issues, TCP/IP configurations, VPN connections, firewall settings, and network administration using tools like Meraki and Cisco.
• Conduct hardware diagnostics and repairs for computer hardware components while supporting IT infrastructure maintenance activities.
• Collaborate with team members on software troubleshooting involving operating systems such as Windows and Linux.
• Maintain documentation of technical issues and resolutions while ensuring excellent customer service through clear communication skills.

We are seeking a proactive and detail-oriented IT Support Technician to join our dynamic technology team. In this role, you will be the frontline problem solver, providing essential technical support to ensure seamless operation of hardware, software, and network systems across the organization. Your expertise will help maintain a robust IT infrastructure, enhance user experience, and resolve technical issues swiftly and efficiently. This position offers an exciting opportunity to develop your skills in a fast-paced environment while contributing to the overall success of our organization., * Proven experience in IT support or desktop support roles with a strong understanding of computer networking concepts

• Proficiency in operating systems such as Windows (including Windows support)
• Hands-on experience with help desk systems
• Knowledge of computer management tools.
• Ability to troubleshoot hardware issues involving computer hardware components and peripherals effectively.
• Strong analysis skills with the ability to diagnose complex technical problems quickly and accurately.
• Excellent communication skills to provide clear guidance and customer support in a professional manner.
• Familiarity with security protocols including VPNs, firewalls, TCP/IP protocols, and network security best practices.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Support Technician are preferred but not required.

• 401(k)
• Dental insurance
• Retirement plan