Change Manager, IT PMO

• Lead organizational change management activities that support smooth technology transitions and strong user adoption.
• Assess how system and process changes will affect day-to-day operations across business teams.
• Develop and coordinate communication plans, messaging, and readiness materials that help employees understand and embrace change.
• Create and support training resources such as job aids, user guides, and other adoption materials.
• Build and engage a network of champions and super-users to support peer adoption and post-launch assistance.
• Own user acceptance testing activities from planning through execution, including test case development and scheduling.
• Partner with subject matter experts to coordinate testing cycles and serve as the main point of contact.
• Track, document, and prioritize defects while working closely with project and development teams to support resolution.
• Support system sign-off by establishing exit criteria and preparing clear status and decision-ready reports.
• Monitor adoption and readiness measures to help assess training effectiveness and post-launch success.

• Bachelor’s degree from an accredited four-year program.
• At least 8 years of change management experience, with 10+ years of professional experience in organizational change or a closely related field preferred.
• 5+ years of experience working in information technology.
• Background in project implementation and change management within a complex organization.
• Hands-on experience as a change manager, with the ability to execute both strategic and tactical work.
• Experience supporting UAT activities, including test planning, coordination, and defect management.
• Strong communication skills, including writing, presenting, and tailoring messages for different audiences.
• Ability to influence others, build relationships, and work effectively across teams and levels of an organization.
• Solid problem-solving skills and the ability to translate business needs into practical solutions.
• Experience using change management and communications methodologies, such as Prosci or similar approaches.
• Comfort working with diverse teams across functions, locations, and cultures.
• General knowledge of IT systems and the change impacts associated with technology delivery., * Experience in a large or enterprise-level environment.
• Knowledge of communications assessment techniques and related tools.
• Experience driving business requirements gathering and supporting requirements definition.
• Ability to coach and guide cross-functional teams through change and testing cycles.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting.
• Familiarity with change adoption metrics and post-launch measurement practices.

Horizontal is committed to fostering a culture where diversity, equity, and inclusion are valued and respected. We welcome candidates with a wide range of backgrounds, experiences, and perspectives, and we believe inclusive teams help create better outcomes for everyone.