Global Computer Operations Support Analyst (COSA-G)

We are seeking a Global Computer Operations Support Analyst to support mission-critical Space Domain Awareness and Space Defense operations at the Missile Defense Integration and Operations Center.

The selected candidate will monitor, operate, and sustain global mission and training systems in a 24x7 environment. The role provides first-level customer support and troubleshoots hardware, software, networks, data flows, and connectivity with internal and external organizations.

This position is on-site at Schriever Space Force Base and requires rotating 12-hour shifts supporting continuous operations., Monitor, operate, and sustain global mission and training systems.

• Provide first-level technical and customer support.
• Troubleshoot UNIX, Linux, and Windows systems.
• Troubleshoot hardware, software, networks, and data flows.
• Coordinate with internal and external organizations to establish and restore network connectivity.
• Monitor system availability and operational data flows.
• Document and report system events, outages, and technical issues.
• Support real-world mission, training, and test events.
• Assist with user-account maintenance under the direction of the local Information Systems Security Officer.
• Use basic Bash scripting to support system operations and troubleshooting.
• Use Confluence and Jira to document issues, activities, and operational status.
• Perform other duties supporting continuous mission operations.

Active DoD Top Secret/SCI clearance.

• A Secret clearance without SCI does not satisfy this requirement.
• Active DoD 8570/8140 certification at IAT Level II or higher.
• Security+ CE, CySA+, or another active certification meeting the IAT Level II or higher requirement.
• Ability to maintain the required certification throughout employment.
• Zero to three years of related computer operations, systems administration, network administration, or technical-support experience.
• Experience or technical familiarity with UNIX, Linux, and Windows operating systems.
• Experience troubleshooting hardware, software, networks, connectivity, and data flows.
• Experience or familiarity with Active Directory.
• Basic Bash scripting knowledge.
• Ability to document and track technical issues using Confluence and Jira.
• Ability to work on-site at Schriever Space Force Base.
• Ability to work rotating 12-hour shifts supporting a 24x7 operation., Experience with C2BMC or comparable missile-defense systems.
• Experience supporting Space Domain Awareness or Space Defense operations.
• Linux certification such as Linux+, RHCSA, Linux Essentials, or LPIC-1.
• Experience working in a DoD watch floor, operations center, network operations center, or comparable mission environment.
• Active Directory administration experience.
• Experience coordinating network connectivity with external organizations., The selected candidate must work rotating 12-hour shifts supporting 24x7 operations. Specific shift assignments are determined by mission requirements.

Current location

• Active TS/SCI clearance
• Active DoD 8570/8140 certification
• Applicable IAT level
• UNIX, Linux, and Windows experience
• Network and data-flow troubleshooting experience
• Active Directory, Bash, Confluence, and Jira experience
• Relevant education or technical training
• Availability to work the required rotating schedule