Bilingual Data Analyst

We are seeking a detail-oriented and analytical Bilingual Data Analyst to join our team. The successful candidate will be responsible for data annotation, model validation, and reporting, and will provide support to a Data Scientist to design, develop, and improve AI/ML models for a long-term project. This position is open to entry level candidates with a relevant data background or candidates with a few years of experience., * Annotate conversational data from customer interactions according to predefined guidelines to ensure high-quality training data for machine learning models.

• Validate model performance by analyzing results, identifying trends, and providing recommendations for improvement.
• Generate reports on model performance, customer insights, and key metrics to support stakeholder communication and decision-making.
• Collaborate with the Data Scientist and business stakeholders to understand project requirements.
• Provide assistance in data preparation, data cleaning, data wrangling, and preprocessing tasks.
• Document, prepare, and present data-driven presentations using data visualization tools.

Education: A Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, or a related field is required.

Experience: Must be fluent in both English and Spanish. Candidates must have good communication skills and a proven ability to collaborate effectively.

Technical Skills: Proficiency in SQL and Python, including experience with Pandas, is required. A demonstrated proficiency in advanced analytics processes, reporting design principles, data cleaning, and data wrangling is necessary., * An understanding or familiarity with basic machine learning, preferably in natural language processing (NLP).

• Ability to work with modern cloud solutions or platforms such as AWS or Azure.
• Understanding or familiarity with AI and Large Language Models (LLMs).
• Familiarity with the telecom domain and customer interaction transcript data.
• Experience working with conversational data, preferably in a customer service or call center environment.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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